Teradata Announces Creation of New Global Customer Service Organization Dedicated to Maximizing Customer Success and Value


Michael Hutchinson appointed Chief Customer Officer at the head of a new organization

SAN DIEGO, January 11, 2022– (COMMERCIAL THREAD) –Teradata (NYSE: PMH), the connected multi-cloud data platform for the enterprise analytics company, today announced the creation of a new global customer services organization designed to deliver optimal customer experiences, maximize customer value and achieve greater synergies to accelerate growth. The new organization will combine Teradata’s current customer support and service organization with its customer success function, integrating all activities of customer service and support, consulting and managed services, and customer training.

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Mike Hutchinson, Client Manager at Teradata

“Our new Global Customer Services organization reinforces our customer-centric philosophy, thrills customers and optimizes their experiences, while accelerating our cloud-centric transformation and increasing value for Teradata,” said Steve McMillan, president and CEO of Teradata. “This new structure will allow strategic alignment of all customer support functions and activities by leveraging the scale and increased agility of the team, while allowing us to achieve additional efficiencies, the everything to maximize our customer impact.

The company has appointed Michael Hutchinson, currently Teradata’s Customer Success Manager, to the newly created role of Chief Customer Officer to lead the organization. As part of this organizational realignment, Daniel Harrington, current Director of Services, will be leaving the company.

“Since joining our team, Mike has proven to be an exceptional leader, bringing a proven track record in building strong customer relationships and advancing our global customer success strategies. I have no doubts that he is the ideal person to move our new organization forward. ”McMillan continued. “Mike brings an unwavering dedication to customer service and an unmatched experience in finding new and innovative ways to create a connected customer experience and execute lasting relationships, from sales to renewals. “

Hutchinson said, “Teradata’s relentless focus on our customers is what sets us apart in a dynamic industry and I am delighted to lead this new organization as we create even more value for our customers. We combine extraordinary teams who share a passion and enthusiasm for our clients’ excellence and know that we will continue to develop our relationships throughout the lifecycle of their journey. “

McMillan concluded, “Dan has been a pivotal part of Teradata for decades – a driving force behind the world-class customer service organization we have today, with a long history of helping customers succeed. He has had an extraordinary tenure here at Teradata touching all facets of our organization. On behalf of the whole team, we wish him the best in his future endeavors.

About Michael Hutchinson

Hutchinson joined Teradata in June 2021 as Senior Vice President of Global Customer Success, Consulting and Renewals, responsible for defining the company’s global customer success strategy, maximization and documenting the business value realized by customers and achieving a world-class net promoter score, retention and extension of use cases. Prior to joining Teradata, he worked at Verint, including as Director of Customer Service, where he led the delivery of all aftermarket services for cloud operations and security, customer success, professional services, product support and managed services. Prior to that, Hutchinson worked at Oracle for nearly 30 years in a number of roles of increasing responsibility, culminating as Global Vice President, Customer Success for North America. Hutchinson holds a Bachelor of Science in Computer Science from the University of Kansas.

About Teradata

Teradata is the connected multi-cloud data platform for business analytics companies. Our business insights solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future today. Learn more about Teradata.com.

The Teradata logo is a trademark and Teradata is a registered trademark of Teradata Corporation and / or its subsidiaries in the United States and internationally.

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